Communicating with Compassion
Communicating with Compassion
How to Communicate in Ways that ease the Pain and lift the Spirit
or Call 1-800-833-5678
In this 40-minute video Karen Fox explains a step-by-step method for communicating with people who are ill, injured, isolated, or in distress. Karen demonstrates, using real situations, four key communication skills that empower, encourage, bring hope, and lift the spirit.
Beautiful production, original musical score
DVD or VHS, Leader Guide and Handouts
This package includes:
According to Karen and Simon Fox, the best way to teach compassion is not to teach, but to inspire through real-life examples. Just as Adventures in Caring's volunteers have learned their skills from personal experiences, the camera follows doctors, nurses and care-givers into the world of real situations, real challenges and real emotions.
The video shows how compassion forms a bridge between the two very different worlds: the world of the busy health care professional and the anxious, uncertain world of the patient. When compassion is present patients feel confident about the care they receive and health care staff experience greater satisfaction when working in a partnership with patients.
Participants learn how to:
Communicating with Compassion is an ideal resource for:
"Teaching compassion is different than teaching how to change the oil in your car, or use a new computer. For this, and other reasons, it has often been discarded from medical training, and is today frequently thought of as a frill, a nice, but unessential element. Yet, thoughout history compassion has been the universal solvent, the key ingredient to true healing".
Simon Fox, Executive Producer
“I applaud your efforts to teach volunteers how to interact with people who are suffering… I did view the video and the program is obviously a labor of love on your part… I am sharing your work with my staff, especially those involved in finding ways for young people to serve their community and fellow citizens.”.
Colin L. Powell, General
U.S. Army (Ret.)
Chairman, America's Promise
“Communicating with Compassion is a quality program. I find it valuable in refining the skills of supportive presence needed by lay volunteer and clergy alike. It is a complete package, educationally sound and stimulating to use. This one is a keeper!”
Rev. Faye Hogan
St. Paul’s Episcopal Church, Ventura
“This video is one of the most outstanding training tools for staff and volunteers that I have ever seen. I know I’ll be using it often.”
Director Senior Services
Goleta Valley Cottage Hospital
“An excellent tool to spark a dialogue on how to communicate in emotionally difficult situations. This video helps us reflect upon our own feelings and deepens our understanding of the importance of relationships in healing.”
Advisor for Associated Students
University of California, Santa Barbara
“Communicating with Compassion invites all of us to share in the basics of the human experience — love and hope.”
Reverend Susan Copeland,
Director of Pastoral Care
Santa Barbara Cottage Hospital
“I have been very touched by the compassion and humanity conveyed by your video. Communicating with Compassion is appropriate for anyone who works with schools, churches, health agencies, youth groups or families."
President, Ventura County Volunteer Coordinators Council
"Your video touches both the head and the heart. It flows and the teaching points are made so naturally. I cried at several places. Thank you for an effective and beautiful video."
Elizabeth Wu, Management Development
“This video clearly shows how good listening skills and compassion can perpetuate the flame of hope that is such a necessary part of the healing process.”
Michael B. Fisher, M.D.
Internal Medicine and Nephrology
When I saw Communicating with Compassion it was love at first sight. I use it with new trainees and in monthly in-service meetings. This video is an education for the heart as well as the head."
Coordinator of Volunteers
"Communicating with Compassion is by far the best teaching tool I could use in the area of listening and communication skills. Thank you for your great effort to teach us all that compassion is the key element to a healing encounter."
Dana VanderMey, R.N.
Supervisor of Parish Nursing
Saint Francis Medical Center
"I highly recommend the Communicating with Compassion Video and Leader Guide to anyone training staff or volunteers in a hospital, skilled nursing facility, or home care setting. The video wonderfully demonstrates effective communicating – tone of voice, body language, putting oneself on the person's level – and Karen Fox is a tremendous role model.
I believe the 4 key elements of the program – Attention, Acknowledgment, Affection and Acceptance – are really at the heart of what we are doing as good listeners and caregivers. This program came along when I was in need of some affordable help with teaching communication skills to my volunteers, and I must say that we have been very pleased with not only its professionalism but its gentle, compassionate, and even spiritual approach. It is a real blessing. I highly recommend it!”
Dianne Gillespie, Volunteer Coordinator
Whatcom Hospice, St. Joseph Hospital
“Communicating with Compassion is an excellent tool to inspire and teach communication skills to youth and adults alike. It is a sensitive, professional portrayal that hits all the right nerves. The accompanying leader guide is clear and user friendly. Organizing the video around four key elements of communication is very effective. It is an excellent teaching tool for use with volunteers of all ages.”
William J. Cirone,
Santa Barbara County Schools
The video is the result of 20 years of pioneering work in the human side of health care by Karen and Simon Fox, a team of volunteers & medical advisors - and video producer & composer Bent Myggen of VisionEars.com. Together they have created a DVD training program that illustrate the personal, subjective, emotional dimension of healing.
Several unusual filming and editing techniques were utilized in Communicating with Compassion. (and all other AiC productions):