Compassion in Action

Being Effective in Emotionally Difficult Conversations

$95.00

or Call 1-800-833-5678

A new video gives teams the tools to discuss, debrief, and deal with the communication challenges of caregiving.

A seminar for new caregivers, a refresher for those with experience, and a valuable tool for everyone who champions the cause of compassion in health care.

Beautiful production, original musical score and real-life scenes.

DVD, Leader Guide and Handouts.

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Package Contents

This package includes:

• A 43-minute DVD with 12 chapters, each illustrating different communication challenges in caregiving. Plus an optional introduction from the Executive Producer to give your audience a powerful context for your session.
• A 128-page Leader Guide shows how to use the video as a starting point for a discussion or seminar. It includes a proven Five-Step Training Program to cultivate compassion using group dialogue, group exercises, individual practice and self-evaluation. Also included are seven discussions, a video time index, and elements to custom-design your own seminars with suggestions for a single one-hour class, a 2-4 hour seminar, or a series of seminars.
• Handouts formatted for easy copying. Five pages summarize the essential points of the video and expand upon them for in-depth discussion and training.
  Access to website resources for continued learning, updates and new materials such as: additional handouts, visual aids, key links, discussion groups, and recommended reading.

Benefits

Audiences see:

Authentic examples of how experienced caregivers respond to patients who are:

• Uncooperative
• Afraid of losing their autonomy
• Confused
• Grieving
• Having unrealistic expectations
• Forgetful
• Unable to speak Argumentative
• Frustrated
• Angry
• Feeling sorry for themselves
• In a coma
• Dying Young

Audiences learn how to:

• Turn a difficult conversation into a discovery conversation.
• Identify the three layers of a difficult conversation and find clues to the solution.
• Recognize the pivotal moments when conversations can turn around.
• Build strong caregiving partnerships despite the difficulties

Benefits / Skills that directly relate to improvements in:

• Patients engaging intheir own healing process.
• Staff morale and teamwork.
• Cultarally competent care
• Patient safely
• Patient satisfacion scores
• Medical outcomes

Compassion in Action is an ideal resource for:

• Hospices
• Hospital Auxiliaries
• Church and Temple Caregiving Ministries
• Seminaries
• Family Caregivers
• Voluntary Health Organizations
• Interfaith Volunteer Caregiver Programs
• Service Clubs

Uses:

Compassion in Action appeals to a wide range of audiences, especially those who interact with ill, injured or disabled people. It will help more experienced caregivers remember why they chose to serve. At the same time, the film shows good examples for new caregivers to learn from. Group leaders, mentors and instructors can use the film to make compassion visible to their teams. Compassion in Action is a great starting point for stimulating discussions and trainings.

It puts the topic of compassion on the table in a non-threatening, highly inspiring way.

“I can think of no better resource for congregations than Compassion in Action. Important information, real people, great wisdom, warm hearts - those in caregiving ministries will be empowered to connect with even the most wounded people with understanding and love".

"I love this video! It's a wonderful, candid example of compassion at work in a variety of health care settings. It shows the humanity and joy we can find - even in the tougher situations - if we approach them in the right way."

“Compassion in Action is a beautiful, practical demonstration of how to infuse difficult conversations with love.”

"Compassion in Action is for all of us who long to know 'what to say' or 'what to do' when a loved one is suffering. It is an antidote for the sense of alienation and isolation we feel at life's toughest times - whether we are the caregiver or the care receiver".

"An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using it as a teaching tool for professional and volunteer caregivers".

“An excellent tool to spark a dialogue on how to communicate in emotionally difficult situations. This video helps us reflect upon our own feelings and deepens our understanding of the importance of relationships in healing.”

About the production of Communicating with Compassion:

The video is the result of 20 years of pioneering work in the human side of health care by Karen and Simon Fox, a team of volunteers & medical advisors - and video producer & composer Bent Myggen of VisionEars.com. Together they have created a DVD training program that illustrate the personal, subjective, emotional dimension of healing.

Several unusual filming and editing techniques were utilized in Communicating with Compassion. (and all other AiC productions):

• When filming on location no script or direction of subjects were used.
• All interviews were also unscripted
• Bent and Simon asked questions from, and behind the camera so our interviewees are looking directly into the lens, giving the viewer a much more personal impression than in a typical two-camera interview-setup.
• Finally, the editing and musical scoring is created simultaniously. This achieves a strong emotional flow for the whole production and sets the stage for the viewer's personal experience.

Communicating with Compassion
How to Communicate in Ways that Ease the Pain and Lift the Spirit. A best-selling 40-minute video shows volunteers and lay caregivers how to approach emotionally sensitive situations with confidence.
> More info

What Can I Say?
A Guide to Visiting Friends and Family Who are Ill. A 94-page book, now in its 3rd edition, helps you find the right words and actions to bring comfort to those who are suffering and avoid the most common mistakes made when visiting the sick.
> More info

The Medicine of Compassion
Core Skills for the Human Side of Health Care. An award-winning 45-minute video shows four core skills that create rapport, improve listening and extend compassion to patients. Candid scenes show how busy healthcare professionals build bridges from their world to the world of their patients.
> More info