Being Effective in Emotionally Difficult Conversations

This video shows how compassion is applied to resolve tough conversations.

Your audience learns how to:
→ Turn a difficult conversation into a discovery conversation.
→ Identify three layers of a difficult conversation.
→ Recognize pivotal moments when conversations can turn around.
→ Build stronger caregiver-patient partnerships despite the difficulties.

Ideal for interdisciplinary teams. The program features nurses, physicians and allied health professionals at work treating real patients in real life, in entirely candid unscripted scenes. The heightened tension and emotions are real!

Set high standards of excellence in patient communication by making it visible.

Set the stage for great meetings by using the video to launch a group dialogue on the subject.

This program includes:
→ 45-minute Video.
Documentary-style production, original musical score and powerful real-life scenes guaranteed to inspire your audience and stimulate a deeply meaningful conversation.
→ 128-page Leader Guide
with a detailed five-step training program. Includes skill-building exercises, teaching points for each scene, a self-evaluation method, and expert facilitator tips on how to get the most out of your group dialogue. Plus instructional objectives and video index.
→ 3 Handouts for your audience
summarize the essential points of the video, including the three layers of a difficult conversation and diagrams that explain how compassion is applied to build healing partnerships.
→ Online Access buyers receive lifetime access
to streaming video, and downloadable PDFs of both the 100+ page Leader Guide and Handouts. Buyers of the physical products receive both the DVD and printed Leader Guide as well as online access. Video rental does not include access to Leader Guide or Handouts.


What People Say about This Video

“A wonderful follow up to The Medicine of Compassion. It stimulates a discussion on more complex situations where demonstrating compassion can be difficult.”

Craig Luzinski, RN, MSN, CHE, Chief Nursing Officer, Poudre Valley Hospital, Fort Collins, CO

“I love this video! It’s a wonderful, candid example of compassion at work in a variety of health care settings. It shows the humanity and joy we can find – even in the tougher situations – if we approach them in the right way.”

Abbey Gaske, M.D., Urology Group of Southern California

“An insightful look at experts delivering emotionally supportive care to very difficult patients. A clear demonstration of the need for, and value of, compassion in health care.”

Anthony Allina, M.D. Internal Medicine and Family Practice

“Nothing is more important than the human connection between the patient and caregiver. This video shows step-by-step how to give compassion even in difficult situations. Congratulations on a job well done, I think it’s terrific.”

Doug Stone, Harvard Negotiation Project
author: Difficult Conversations: How to Discuss What Matters Most

“There is both an Art and a Science in providing health care to those who suffer. This series illustrates and enlightens providers though its unique training – showing that compassion is the feelings and actions of being present with the sufferer; and suffering with them. This (video) series would enlighten not only physicians and nurses, but has a place as a cornerstone of education and training for the entire multi-disciplinary team including students, management, and Hospital Trustees alike.”

P.J. Woods, PhD, MBA, RN Assistant Professor
University of New Mexico College of Nursing

“An opportunity to see what a profound difference human caring makes in the lives of others! Real life situations show how to engage with others in a way that cares for their spirit, their emotions, their humanness. I will be using it as a teaching tool for professional and volunteer caregivers.”

Peggy Matteson, PhD, RN, FCN
Commissioned Minister of Health, United Congregational Church Chair, Department of Nursing, Salve Regina University, Newport, RI

“Incredibly helpful! I was truly amazed and inspired by the nurses and MDs, and their dedication and compassion. This DVD is an excellent teaching resource!”

Jan Anderson, RN, MSN, Director
Santa Barbara City College Associate Degree Nursing Program