We Change Lives

By changing the way we relate to those who are suffering. Specifically, by:

Focusing on abilities, not just disabilities.
People are more than patients – they are unique individuals, with strengths, resources and abilities. They are not invalid just because they are ill.

Taking an interest in lives, not just bodies.
Life is more than the body living longer – it is the quality of our experiences and the meaning they hold.

Welcoming participation from the sick and injured, rather than only doing things for them.
Healing is more than medical treatment – it is a partnership, a journey, and a spiritual opportunity. Everyone has a role to play, and we all have something to learn from those at the edge of life.

Listening and leaning closer to painful situations, rather than avoiding or fighting them.
Compassion is more than a feeling – it is showing up and connecting with people in their darkest hour. It is the power of love at work, transforming suffering.

The human element is often missing in modern medicine, to the detriment of both patients and caregivers. This personal, subjective, meaningful side of health care is the essential balance to the impersonal, objective, measurable side of health care. Both are essential. But in today’s health care, the subjective side of being sick – the emotions, relationships, and meaning it has in our life – are increasingly eclipsed. As a result, patients can often feel that they are at the wrong end of a science experiment.

Technological, economic, regulatory, litigious, and demographic trends are tending to push compassion to the fringes of medicine, and limit it to a mere buzzword. Unless we give people the tools and encouragement they need to take a stand for a more humane way of delivering health care, it is likely to descend into an assembly-line approach that treats people like so many units of consumption.

However, by treating people with dignity and compassion, and becoming partners in the cause of healing, we can overcome the impersonal interactions that demean the human spirit and inhibit healing – and hospitals and health care centers can then truly become places of healing.

These are our tools for instructors of health care and emergency services professionals,
plus pre-professionals entering these fields.

Tools for Professional Caregivers

These powerful tools to build a culture of compassion and well-being. When combined, our three DVD-based training programs become a transformational course that produces lasting behavioral change in the way people interact with one another. The result is a culture of compassion in which staff and patients thrive.

For Volunteer & Family Caregivers

These tools teach how to communicate in ways that ease the pain and lift the spirit. Two separate videos shows volunteers and lay caregivers how to approach emotionally sensitive situations with confidence and how to turn difficult conversations into learning conversations, identify 3-layers of a conversation, and recognize the choice-points when conversations can turn around.