Award winning resources for instructors of health care and emergency services professionals, plus pre-professionals entering these fields. Each volume can be used as a standalone training session, or they can be combined.
Tools for Professional Caregivers
These powerful tools to build a culture of compassion and well-being. When combined, our three DVD-based training programs become a transformational course that produces lasting behavioral change in the way people interact with one another. The result is a culture of compassion in which staff and patients thrive.
Tools for Volunteer & Family Caregivers
These tools teach how to communicate in ways that ease the pain and lift the spirit. Two separate videos shows volunteers and lay caregivers how to approach emotionally sensitive situations with confidence and how to turn difficult conversations into learning conversations, identify 3-layers of a conversation, and recognize the choice-points when conversations can turn around.