Core Skills for the Human Side of Health Care
An award-winning, ready-made seminar with everything you need to teach the art and practice of communicating with compassion.
The inspiring, award-winning 45-minute video shows the core skills to improve communication with patients. Real-life footage of health professionals at work demonstrate the minimum elements that must be present in any conversation for the other person to experience compassion. Ideal to watch with colleagues and then discuss afterwards.
The 64-page Leader Guide has instructions on how to use the video as the basis for a 60 or 90-minute class, or extended session. Additional discussion questions, class exercises, video index and resources for continued learning are included so that you can custom-design your own class.
Handouts for your audience are formatted for easy copying. Two pages summarize the essential points of the video and give suggestions for measuring progress.